General
What is Digigarson?
Digigarson is a sales and management system for restaurants, cafés, bars and hotel restaurants, made up of a till (POS), QR digital menu, waiter app, owner app and back office.
Which businesses is it for?
Restaurants, cafés, patisseries, bakeries, bars, hotel restaurants and delivery businesses.
I have several branches. Can I manage them in one system?
Yes. Each branch works separately with its own data, and staff log in to the till with the branch code.
How much does it cost?
We do not publish a price list; you get an offer tailored to your business. In the demo call we go through your tables, tills and the modules you need and finalise the offer.
How is support provided?
Our WhatsApp line is open 24 hours a day, every day of the week; you can also call the same number: +90 533 295 54 99.
Internet outages and working offline
Does a restaurant POS work when the internet is down?
With Digigarson, yes. While there is no internet, the main till opens tables, takes orders, prints kitchen tickets and accepts payments; when the internet returns, it sends the transactions in order and exactly once.
Can sales made offline get lost?
No. Every transaction is written to the local ledger on the computer and is kept even through power cuts.
Will there be duplicate records when the internet comes back?
No. Every transaction has a unique ID, and the server records it only once.
What happens if there is no internet when the till starts?
The app does not get stuck on a blank screen; it shows "Waiting for connection" and retries by itself. Offline mode requires the till to have connected to the internet at least once in the last 48 hours.
Till, printers and hardware
What hardware do I need?
A computer running Windows 10 or 11 (at least 4 GB of RAM), an 80 mm thermal receipt printer and an internet connection. Network printers, a barcode scanner and a scale can be added if needed.
Can kitchen tickets be split across different printers?
Yes. Kitchen tickets are split by product group, and each group prints on its own printer.
Do printers work without internet?
Network printers connected by IP through your router or switch keep printing without internet, because printing goes over the local network.
Does it connect to a fiscal cash register?
Yes. Digigarson connects to Hugin fiscal cash registers (ÖKC), used in Türkiye.
Can I use a barcode scanner and a scale?
Yes. Packaged goods can be sold by barcode and weighed goods with a scale.
How long does setup take?
Installing the till app takes about 10 minutes. Entering your menu depends on the number of products; products can be bulk-loaded with Excel.
Payments and bills
Which payment methods are supported?
Cash, credit card, house account (tab), meal cards and non-payable/comp. Meal cards such as Sodexo, Multinet, Setcard, Metropol, Edenred and Tokenflex are recorded at the till as separate payment methods.
Can I run house accounts for customers?
Yes. Accounts are kept per customer, and a customer-specific discount rate can be set.
Can a bill be split?
Yes. A bill can be split and paid by check or by item.
Can tips be taken?
Yes. Tips are recorded separately from payment: cash or card, to a staff member or a shared pool. They are not counted as revenue, appear on their own line in the Z report, and the distribution is recorded.
Can I accept foreign currency?
Currency settings use an exchange rate table defined per branch.
Can I print a Z report?
Yes. Opening and closing the till and the Z report are done at the till; the Z report breaks collections down per person, and Z reports of past days can be printed by choosing the date.
Can I take a deposit with a reservation?
Yes. The deposit goes into the till on the day it is received and is deducted from the check when the guest arrives; it is never counted as revenue twice.
Are there gift cards and member cards?
Yes, as an optional module: member card top-ups, gift card sales, member discount, points and stamp campaigns.
QR menu and waiter app
How many languages does the QR menu support?
In 7 languages: Turkish, English, Arabic, Russian, German, French and Italian. When Arabic is selected, the menu is shown right-to-left.
Does the QR menu show allergens?
Yes. Allergens and calories are shown in the product details.
Which devices does the waiter app run on?
Android and iOS devices.
Can waiters take payment at the table?
Yes. The business grants permission to selected waiters; they take cash, card or meal-card payments and the till shows waiter collections separately.
Stock, cost and reports
Does stock go down automatically when I sell?
Yes, once stock deduction on sale is enabled for the branch: as checks are closed, the recipe's ingredients are deducted from stock, and reversed on a void.
How is product cost calculated?
From the cost of the ingredients in the recipe; ingredient cost is kept per card with the weighted average method. The product's food cost ratio is shown in the management panel.
Are there P&L and menu engineering reports?
Yes. Profit and loss, cash flow, product profitability and menu engineering reports are in the management panel and export to Excel.
How do I see suspicious staff activity?
With the suspicious activity report under Reports and audit; it lists payment method changes on closed checks, deleted paid checks, large discounts and late voids.
Security, data and permissions
Where is my data stored?
In a data centre in Germany, in Europe.
Are backups taken?
Yes. Data is backed up every hour, and a copy of the backups is kept in a separate cloud storage location.
Can I see staff voids and discounts?
Yes. A separate permission is defined for each screen and sensitive action, and voids, discounts and deletions are written to the audit log together with who did them.
How is the till app updated?
Automatically. Updates are digitally signed; unsigned code does not run.